How can we help?

You received an email with the booking. Sign in at your organisation's address with Google or Microsoft, or follow the link in the email to set a password. The booking is already in your account.

Yes. Open your organisation's address in your phone's browser and add it to your home screen: in Safari tap Share → Add to Home Screen, in Chrome tap Install app. It then opens like an app and can send check-in reminders.

On the booking page, switch Booking for to A colleague. Pick someone from your team, search by name or email, or type the email address of someone who has no account yet. Then choose the days and desk as usual. Your colleague is emailed the booking.

Your organisation decides which weekdays are open and can close individual dates, such as public holidays. Closed weekdays are not shown, and closed dates show as Closed. Days you already have a booking for show as Booked.

You can book up to two weeks ahead.

Open the booking from your dashboard and choose Cancel. The desk becomes free for others immediately. Please cancel as soon as you know you will not come in.

Add colleagues on the Team page by their work email. Your dashboard then shows where they sit today, and booking suggestions put you near them. You can see a colleague's two-week schedule when you follow each other.

Only if your organisation uses check-in. Each organisation decides whether to use it and sets its own check-in window. The User guide in the app shows how yours is set up.

Tap Check in on today's booking on your dashboard. Turn on reminders in Account to get a push notification or email before the deadline.

Book again: if the desk is still free you can take it straight back, otherwise choose another one.

When you book a space as the driver, add up to four colleagues as passengers. They see the booking straight away. Everyone in the car counts as having parking that day.

Carpool-only spaces are held for cars with at least one passenger until 18:00 the evening before. After that, anyone can book them.

The weather follows the location where your desk is booked today, otherwise your preferred location. If your organisation has several locations, switch between them from the weather box; the app remembers your choice on that device.

If no weather is shown, your administrators have not chosen a city for that location yet.

Each account belongs to one organisation and works only at that organisation's address. Check that you opened the right address, for example yourcompany.booking-desks.com.

Open Account and switch email confirmations, cancellation emails, check-in reminders and push notifications on or off.

Starter, Business and Professional are paid by card or Apple Pay, monthly or yearly in advance: choose the plan in Admin → Plan & billing, and Stripe takes the payment. The plan renews by itself until you cancel. A workspace that has never paid before gets a lower price for its first year when it pays yearly; after that the year renews at twelve times the monthly rate.

Enterprise is invoiced, and paid by bank transfer within 14 days. Every invoice and receipt is emailed to your billing contact and can be downloaded from Plan & billing.

A card that fails is retried by Stripe, and we email your administrators. If payment has not arrived 14 days after the due date, the workspace is suspended until it does, and restored as soon as it arrives. A workspace that stays unpaid is deleted with its data 30 days after suspension, after a final warning.

Yes, in Admin → Plan & billing → Manage billing. A change of plan applies at once and is prorated. Cancelling takes effect at the end of the period you paid for: the plan runs to its end, there is no refund for the rest of it, and the workspace then continues on Free.

For Enterprise, or anything else about invoices, write to billing@booking-desks.com.